June 2019


Dear Valued Customer:

As a customer of ASG Technologies Group, Inc. (“ASG”), we are writing to formally inform you that ASG will cease to provide the NTR product line and related services as of June 30, 2020. This includes the NTR Software-as-a-Service offering and support of the NTR perpetual licenses. For the avoidance of doubt, this letter is formal notification under your current agreement relating to the NTR product line that ASG will only renew such agreement through June 30, 2020. In the event a renewal period in your agreement would extend beyond June 30, 2020, this letter modifies such renewal period to end as of June 30, 2020 (if you do not agree to this modification, ASG hereby notifies you of its intention to terminate your agreement at the end of its current term). This modification will be included in your next renewal notice from ASG. The products that make up the NTR product line are listed on Exhibit A to this letter. This notice only relates to the NTR product line and does not impact any other products you have licensed from ASG.

We are providing you notice today to give sufficient time to adjust your business operations to prepare for the end-of-life of the NTR product line. Until the end of your contracted term, there will be no change to your agreement, service levels, or the contractual rights and obligations relating to the NTR product line.

Please forward this letter to your colleagues who are involved with the NTR product. We will also be providing additional reminder notices as we approach June 30, 2020.

We regret discontinuing the NTR product line and we thank you for your trust over these past years. We hope that you were satisfied with the NTR product line and would be happy to continue our business relationship through our other software products and services. If you have any questions about this notice, please contact us at NTREOL@asg.com.

With best regards,

Chuck Neal
Executive Vice President, Sales & Marketing
Swamy Viswanathan
Executive Vice President & Chief Product Officer


The NTR product line consists of the following products (including all components thereof):

  • NTR
  • NTR Cloud
  • NTRadmin
  • NTRconnect
  • NTRconnect PRO
  • NTRglobal
  • NTRmeeting
  • NTRsupport
  • NTRsupport Appliance
  • NTRsupport PRO
  • Mac Remote Control
  • WebCare